Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL DE PAVIE
Are gift boxes sent immediately after purchase?
Yes, your gift boxes are sent immediately by email after purchase, with the option to choose a premium gift box postal delivery. You can customize and choose your gift box as you wish, with instant delivery for quick delivery at HOTEL DE PAVIE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. Our gift boxes are customizable and available for immediate email delivery or in a premium gift case sent by mail, for an exceptional experience at HOTEL DE PAVIE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment, HOTEL DE PAVIE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when finalizing your order. The gift boxes are customizable and available for immediate email delivery or as a premium gift case sent by post, depending on your preferences. Enjoy the unique experience offered by HOTEL DE PAVIE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you can give them to your loved ones for special occasions at our establishment HOTEL DE PAVIE.
How do I create a group fund and invite people?
To create a kitty and invite friends and family to contribute to a gift box, select the dedicated option during your purchase. You can then share the kitty by email or link, and customize your gift box as you wish at HOTEL DE PAVIE.
How can I choose the amount for a gift card?
At HOTEL DE PAVIE, the amount of the gift voucher is set according to the available gift boxes. You can choose from the proposed options to find the one that fits your budget.
How can I log in to my account?
To access your account on our website, use the email address and password you chose during your registration. If you have forgotten your password, use the reset option available on the HOTEL DE PAVIE login page.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our official HOTEL DE PAVIE store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple HOTEL DE PAVIE gift boxes at the same time. They will all be included in your order, ready to be given and to discover the refined universe of HOTEL DE PAVIE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at our establishment, HOTEL DE PAVIE.
How do I purchase or give a gift box?
To offer an HOTEL DE PAVIE gift box, choose your box from our selection, add it to your cart, and customize it with a message. You can opt for immediate email delivery or choose the prestige box option shipped to your home, for an exceptional experience in Saint-Émilion.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box at HOTEL DE PAVIE and let the recipient choose the experience that suits them among our various options, including exceptional stays and starred gastronomic experiences.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Our gift boxes are customizable and can be used all year round, subject to availability at our establishment, HOTEL DE PAVIE.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team is committed to responding within 48 business hours, for an unforgettable stay at HOTEL DE PAVIE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL DE PAVIE is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received when you purchased your HOTEL DE PAVIE box.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment, HOTEL DE PAVIE.
Is there a dedicated customer service for gift boxes?
The customer service of HOTEL DE PAVIE is available to answer all your questions about your gift box. You can get information and personalized advice for your stay in Saint-Émilion.
Is there a dedicated FAQ for gift boxes?
Here you will find the answers to your questions about using your gift box. Our gift boxes are customizable, usable all year round depending on availability, and can be sent immediately by email or in gift pouch version to your home. Make the most of your experience at HOTEL DE PAVIE.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by HOTEL DE PAVIE. To enjoy this service, you can book it directly with the establishment HOTEL DE PAVIE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box enjoys the same services as other guests of HOTEL DE PAVIE, subject to availability and reservation conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at the HOTEL DE PAVIE.
Is parking included in my gift box?
Parking is not included in the HOTEL DE PAVIE gift boxes. For your convenience, you can check the available parking options directly with our establishment, HOTEL DE PAVIE.
Is breakfast included in my gift box?
Breakfast is not included in the HOTEL DE PAVIE gift boxes. To enjoy this service, you can add it during your booking, subject to availability and the establishment's conditions.
Is special attention given to the recipient of a gift box?
At HOTEL DE PAVIE, the recipient of a gift box will enjoy special attention with exceptional experiences such as a 5-star stay or a 2-star gastronomic dinner at the MICHELIN Guide, in a refined and intimate setting in the heart of Saint-Émilion. The gift boxes can be used all year round depending on availability, and every moment is designed to offer a rare and unforgettable break at our establishment, HOTEL DE PAVIE.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not explicitly mentioned in the HOTEL DE PAVIE gift boxes. To learn more about the included services, you can check the details of your gift box or the general terms of the HOTEL DE PAVIE establishment.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at the HOTEL DE PAVIE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Our gift boxes are customizable and available for immediate email delivery or as a premium gift case sent by mail, for an exceptional experience at HOTEL DE PAVIE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are customizable and can be sent immediately via email or as a premium gift case by mail, depending on your choice. Enjoy the exceptional experience offered by HOTEL DE PAVIE.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at HOTEL DE PAVIE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, for exceptional experiences at HOTEL DE PAVIE.
How do I correct an incorrect email address for a gift box?
You can update the email address associated with your gift box by providing us with your order number and the new details. The terms of the establishment apply for this update, at our HOTEL DE PAVIE.
How can I leave a review for my gift box?
You can share your feedback about your experience at HOTEL DE PAVIE by logging into your customer account. Your reviews are valuable to our establishment HOTEL DE PAVIE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via the online form. Our gift boxes are customizable and can be sent immediately by email or as a premium gift case to your home, at our establishment HOTEL DE PAVIE.
Is there a dress code for the gift box?
For the gift box at HOTEL DE PAVIE, appropriate attire is recommended for the gastronomic restaurant La Table de Pavie. Please avoid overly casual clothing such as shorts or sneakers.
From what age can I get a treatment?
The minimum age to enjoy a treatment at HOTEL DE PAVIE depends on the chosen services. Our gift sets are designed to offer exceptional experiences suitable for everyone, respecting the conditions of each activity.
Is it absolutely necessary to make a reservation?
Yes, it is necessary to make a reservation to enjoy your gift box. The gift boxes can be used all year round, subject to the availability of the HOTEL DE PAVIE establishment.
How can one access the hotel from the airport?
To access the hotel from the airport, you can take a taxi or rent a car. HOTEL DE PAVIE is located in the heart of the historic village of Saint-Émilion, offering a unique panorama of the vineyards classified as a UNESCO World Heritage site. The establishment HOTEL DE PAVIE is easily accessible from the region's major airports.
Is the establishment accessible to people with reduced mobility?
HOTEL DE PAVIE, a member of Relais & Châteaux, offers facilities suitable for people with reduced mobility. Our establishment HOTEL DE PAVIE is committed to providing a comfortable and accessible stay for everyone.
Are pets allowed in the establishment?
HOTEL DE PAVIE accepts pets under specific conditions. These conditions are detailed during the booking process at our establishment, HOTEL DE PAVIE.
Where can I find the menus?
The menus of La Table de Pavie, the two-star Michelin gastronomic restaurant at HOTEL DE PAVIE, are available on the establishment's website. You will also find details of the gastronomic experiences offered in our HOTEL DE PAVIE gift boxes.
What are the hours of operation?
The hours of HOTEL DE PAVIE vary depending on the service. The gastronomic restaurant La Table de Pavie typically offers lunch and dinner services, while the establishment is accessible for stays throughout the day. For precise information, you can consult the official website of HOTEL DE PAVIE.
Is there parking available near the establishment?
HOTEL DE PAVIE does not have a private parking lot, but parking solutions are available nearby in the village of Saint-Émilion. You will be able to fully enjoy your stay at this HOTEL DE PAVIE establishment.
What are the delivery methods for gift boxes/vouchers?
The HOTEL DE PAVIE gift boxes can be sent immediately by email or delivered to your home in a premium gift pouch. You can choose the delivery method that suits you best when making your purchase, with the option to customize your box to your liking, at our establishment HOTEL DE PAVIE.
Is postal delivery offered?
We offer to send our gift boxes to your home by post. The boxes are available in premium gift case version, sent by mail, or immediate delivery by email, depending on your preference for HOTEL DE PAVIE.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and gastronomic experiences at the HOTEL DE PAVIE. These boxes include nights in our 5-star establishment and meals at our 2-star Michelin Guide gastronomic restaurant.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format, delivered to your home in a premium case. You can also choose a digital version sent immediately by email, for a faster redemption at HOTEL DE PAVIE.
Is the box presented in a neat packaging?
Our gift boxes are presented in a premium gift case, for an elegant and careful unboxing experience. You can choose immediate email delivery or home delivery, according to your preferences. Enjoy this beautiful gesture to offer with HOTEL DE PAVIE.
Is the gift box available in a digital format (e-gift box)?
You can offer our gift boxes in digital format, with immediate delivery by email. This option allows the recipient to quickly enjoy their experience at HOTEL DE PAVIE.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The gift box can be sent immediately by email or as a gift package to your home, depending on your choice, at our establishment HOTEL DE PAVIE.
Do you deliver gift boxes internationally?
We deliver gift boxes internationally. Shipping costs and delivery times vary depending on the destination. Our gift boxes are customizable and available for immediate email delivery or as a premium gift case sent by mail, at our establishment HOTEL DE PAVIE.
What are the delivery times for gift boxes by mail?
HOTEL DE PAVIE gift boxes are shipped within 2 to 3 business days by mail. You can also choose to send them immediately by email, depending on your preferences. Enjoy the unique experience offered by HOTEL DE PAVIE.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are customizable and available for immediate delivery by email or in a premium gift case sent by mail, depending on your preferences for your establishment HOTEL DE PAVIE.
Is express delivery available?
Express delivery of our gift boxes is available for immediate email dispatch, or as a prestige box sent by post according to your preferences. Our boxes can be used all year round, subject to availability at the HOTEL DE PAVIE establishment.
How can I track my order?
To track your order, log in to your account on our website. Your gift box for HOTEL DE PAVIE or La Table de Pavie by Yannick Alléno will be sent to you immediately by email or in a premium gift case, depending on your choice.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, depending on your preference. Delivery is immediate by email or in a premium gift case by post, with possible customization according to your wishes, at our establishment HOTEL DE PAVIE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. Our gift boxes are available for immediate email delivery or in a premium gift case sent by post, depending on your choice. You can customize your gift box and have it delivered directly to the recipient's home with the establishment HOTEL DE PAVIE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new booking according to the availability of the HOTEL DE PAVIE establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the availability and conditions of the HOTEL DE PAVIE establishment. Our boxes can be used all year round, subject to hotel availability.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. Our gift boxes can be used all year round and can be personalized to suit your wishes, at our establishment HOTEL DE PAVIE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL DE PAVIE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible depending on the availability at our establishment HOTEL DE PAVIE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of purchase. These conditions apply to your reservation at HOTEL DE PAVIE.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability at our establishment HOTEL DE PAVIE.
Can I convert my gift box into a gift card?
The HOTEL DE PAVIE gift boxes cannot be converted into gift certificates. They can be used to book a gastronomic experience or a stay at our establishment, HOTEL DE PAVIE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, HOTEL DE PAVIE offers suitable gift boxes. You can discover our offers online and choose the one that fits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for exceptional gastronomic experiences and stays in Saint-Émilion. Our gift boxes are customizable and can be used year-round, subject to availability, for unforgettable moments at our establishment, HOTEL DE PAVIE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL DE PAVIE are official and guaranteed without intermediaries. You thus benefit from the best rate and an authentic experience, directly from our establishment HOTEL DE PAVIE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the HOTEL DE PAVIE, namely exceptional stays and gastronomic experiences at the restaurant La Table de Pavie, directed by Yannick Alléno and awarded two stars by the Michelin Guide. Each box is customizable and can be used all year round depending on availability, thus offering flexibility to fully enjoy these privileged moments in our establishment HOTEL DE PAVIE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking at our establishment, HOTEL DE PAVIE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box in our establishment HOTEL DE PAVIE.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can shop with complete peace of mind to offer a gift box from HOTEL DE PAVIE.
Is payment via group or shared payment possible?
Payment via group or shared pot is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal during checkout on our HOTEL DE PAVIE website.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional experience in Saint-Émilion, with unique stays and gastronomic meals. They allow you to enjoy an overnight stay or a meal at our establishment, HOTEL DE PAVIE, a member of Relais & Châteaux and home to a two-star Michelin restaurant.
Is it possible to pay in installments?
The pay-in-installments option is not available for the gift boxes at HOTEL DE PAVIE.
Is the payment deducted immediately upon ordering?
The payment is debited immediately upon ordering your gift box. You benefit from a secure payment directly to the establishment HOTEL DE PAVIE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTEL DE PAVIE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HOTEL DE PAVIE, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account on the HOTEL DE PAVIE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your payment, you can use a credit card, PayPal, Apple Pay, or Google Pay. Our gift boxes are customizable and available for immediate email delivery or as a premium gift case sent by mail, at our establishment HOTEL DE PAVIE.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL DE PAVIE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure and directly sent to our establishment, HOTEL DE PAVIE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for HOTEL DE PAVIE. Check its validity and usage in the general terms and conditions of our establishment HOTEL DE PAVIE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from our establishment, HOTEL DE PAVIE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL DE PAVIE establishment.
Is it possible to add a personalized message to the gift box?
You can add a custom message when ordering the HOTEL DE PAVIE gift box. This message will be included with the box for a unique and thoughtful touch.
Can we add options to your gift box offers?
Our gift boxes are customizable to your liking, with options for immediate email delivery or a premium gift case sent to your home. You can choose from different experiences, such as exceptional stays or gourmet dinners, to offer a unique moment in Saint-Émilion with the HOTEL DE PAVIE.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online, with home delivery. You can customize your box to your liking for an exceptional experience at HOTEL DE PAVIE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Our gift boxes are customizable and available for immediate email delivery or as a premium gift case sent by mail, for a unique experience at HOTEL DE PAVIE.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, HOTEL DE PAVIE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This duplicate is usable all year round according to the availability of our establishment HOTEL DE PAVIE.
Can partially used gift boxes be refunded?
Partially used HOTEL DE PAVIE gift boxes cannot be refunded. The terms of use are specified at the time of purchase, in our establishment HOTEL DE PAVIE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the HOTEL DE PAVIE establishment. The boxes are customizable and can be used all year round, subject to availability.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the HOTEL DE PAVIE gift boxes, as they are service offerings. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, at our establishment HOTEL DE PAVIE.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, repair or exchange is possible according to the terms of purchase. The gift boxes from HOTEL DE PAVIE are customizable and can be used all year round, subject to availability.
Can I get a refund for a gift box if I change my mind after purchase?
The HOTEL DE PAVIE gift boxes are non-refundable after purchase. We invite you to carefully consider your choice before finalizing your order.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before its expiration date, they unfortunately will no longer be able to enjoy it. HOTEL DE PAVIE gift boxes can be used all year round depending on availability, but cannot be extended beyond their expiration date.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the HOTEL DE PAVIE establishment.
How can I redeem the cashback?
To use your gift box, simply book directly with HOTEL DE PAVIE and specify that you have a gift box. Reservations are possible all year round, subject to availability, and you can enjoy an exceptional experience at our establishment, HOTEL DE PAVIE.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at our establishment HOTEL DE PAVIE depend on the specific conditions at the time of purchase and are usually handled within 14 days after the request is validated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL DE PAVIE gift boxes are neither exchangeable nor refundable once purchased. They are customizable and can be used all year round, subject to availability, offering flexibility to plan an exceptional stay or gastronomic experience at our establishment HOTEL DE PAVIE.
Are there any dates excluded for gift boxes?
Some dates may be excluded depending on the availability of the HOTEL DE PAVIE establishment. We recommend checking the available dates when making your reservation to fully enjoy your gift box.
Is booking with a gift box subject to availability?
The reservation with a gift box at HOTEL DE PAVIE is subject to the availability of the establishment. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To regain access to your account, click on the 'Forgot Password' link on our website's login page. You will receive an email to create a new password and enjoy our offers at HOTEL DE PAVIE again.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher at HOTEL DE PAVIE, have its number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. The boxes can be used all year round according to the availability of HOTEL DE PAVIE.
Can I use my gift box on holidays?
The use of your gift box at HOTEL DE PAVIE may be possible on holidays, subject to the establishment's availability. The boxes can be used all year round, according to the reservation conditions in force.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the HOTEL DE PAVIE establishment. The boxes can be used all year round, depending on current availability.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the HOTEL DE PAVIE establishment. The boxes can be used all year round, subject to availability.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at HOTEL DE PAVIE. Reservations are made directly with the establishment, which will provide you with the specific terms for your gift box.
Can I make a reservation by email with my gift box?
Email reservation is possible with your gift box. Recipients can book their dates directly with the establishment according to availability. The gift boxes are valid all year round and can be sent immediately by email or in a premium gift case to your home, at our establishment HOTEL DE PAVIE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. The boxes can be used all year round, subject to availability at our HOTEL DE PAVIE establishment.
Does my gift box cover the entire service?
Your HOTEL DE PAVIE gift box covers the service indicated on your exchange voucher, but any additional supplements or options are at your own expense. The boxes can be used all year round, subject to availability at the HOTEL DE PAVIE establishment.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It can be used all year round, subject to availability at our establishment, HOTEL DE PAVIE.
Can my gift box be used all at once?
Your gift box for HOTEL DE PAVIE can be used in a single visit. The offered experiences, such as a gastronomic dinner at La Table de Pavie or an overnight stay, can be booked and enjoyed during the same visit. The boxes are valid all year round, subject to the availability of HOTEL DE PAVIE.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for experiences within the HOTEL DE PAVIE and its gastronomic restaurant La Table de Pavie in Saint-Émilion. You can thus enjoy an exceptional stay or an unforgettable culinary experience in our establishment HOTEL DE PAVIE.
Is my gift box valid in only one establishment?
Your gift box is valid for stays and gastronomic experiences at HOTEL DE PAVIE, located in the heart of Saint-Émilion. It allows you to enjoy our establishment HOTEL DE PAVIE, a member of Relais & Châteaux, for an exceptional experience.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on the availability at our establishment HOTEL DE PAVIE. The applicable conditions and supplements will be communicated to you during your reservation.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase, at our establishment HOTEL DE PAVIE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on availability and the services chosen at our HOTEL DE PAVIE establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL DE PAVIE, you may be asked to present an ID to finalize your stay or your gastronomic experience.
Do you accept pets?
HOTEL DE PAVIE does not accept pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The HOTEL DE PAVIE gift boxes are usable all year round subject to availability, and you can choose to send your box immediately by email or opt for a gift pouch version delivered to your home. HOTEL DE PAVIE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly on our HOTEL DE PAVIE website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the availability at HOTEL DE PAVIE.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL DE PAVIE are typically set at 15:00 for check-in and 12:00 for check-out. However, these times may vary depending on the conditions of your gift box. These details will be specified to you upon booking at our establishment, HOTEL DE PAVIE.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a gastronomic experience at La Table de Pavie by Yannick Alléno, a night in our 5-star hotel, or an activity to discover the village of Saint-Émilion, depending on the box set selected at HOTEL DE PAVIE.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL DE PAVIE offers a choice among predefined experiences, such as an overnight stay or a gourmet meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details, such as the customization of the boxes, their validity all year round according to availability, and the options for immediate delivery by email or in a premium gift case. These boxes can be used for exceptional experiences at HOTEL DE PAVIE.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when booking at HOTEL DE PAVIE. The boxes can be used all year round, subject to the establishment's availability.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate this during the order or modify the beneficiary after purchase, directly in your customer account, for our establishment HOTEL DE PAVIE.
Can the validity of a gift box be extended or renewed?
The validity of a HOTEL DE PAVIE gift box cannot be extended or renewed, in accordance with the general terms and conditions of the establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the HOTEL DE PAVIE establishment.
What is the validity period of a gift box?
The HOTEL DE PAVIE gift boxes are usable all year round, subject to availability. They have a validity period of one year, offering flexibility to plan a stay or a gastronomic experience at this exceptional establishment.
Are children allowed?
HOTEL DE PAVIE, a Relais & Châteaux property, welcomes children in a refined and warm setting. For specific information about family-oriented services and amenities, please refer to the details of our establishment HOTEL DE PAVIE.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required according to the conditions of the HOTEL DE PAVIE establishment.
Is the spa access private?
Access to the spa at HOTEL DE PAVIE depends on the conditions of the chosen gift set. This 5-star Relais & Châteaux establishment offers exceptional experiences in Saint-Émilion, combining luxury, gastronomy, and heritage.
What types of gift boxes do you offer?
We offer gift boxes for exceptional stays, gastronomic experiences at our starred restaurant La Table de Pavie, and activities to discover the village of Saint-Émilion. These boxes are customizable and can be used all year round, subject to availability at our establishment HOTEL DE PAVIE.